Refund policy

Return & Refund Policy

At GooGeer, your satisfaction is our priority. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be unopened, unused, and in its original packaging with the seal intact. You'll also need the receipt or proof of purchase.

How to Start a Return
Contact us at googeer.help@gmail.com to initiate your return. If your return is accepted, we'll send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-Returnable Items
For health and safety reasons, we do not accept returns on opened or used dietary supplement products. We also do not accept returns for custom or personalized orders. Sale items and gift cards are non-returnable.

Exchanges
To exchange an item, return it first. Once the return is accepted, place a new order for the item you'd like.

European Union
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is unopened and in its original condition with proof of purchase.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at googeer.help@gmail.com.